emergency
How to Call 911 with Limited English in Metro Vancouver
Don't let a language barrier stop you from getting help. Metro Vancouver's dispatchers have access to 200+ languages.
5 min read
The 911 system in Metro Vancouver is designed for a diverse population. Interpreters are available for over 200 languages.
Step-by-Step Translation Process
- State the Department: First, say "Police," "Fire," or "Ambulance."
- State Your Language: Clearly say "Mandarin, please" or "Cantonese, please."
- Hold On: The dispatcher will say "Hold on." Do not hang up. They are connecting a third-party interpreter. This usually takes 5-10 seconds.
- The Three Ws: Once the interpreter is on:
- Where: Your address or intersection.
- Who: Who is involved or injured.
- What: What is happening (Fire, Heart attack, Break-in).
- Tip: If you have elders at home who don't speak English, stick a note near the phone that says: "Police - Mandarin."