icbc
What to do 24h After an ICBC Accident: The Critical Checklist
Don't panic when you crash. Making a mistake in the first 24 hours can turn your claim into a total nightmare.
6 min read
In BC, the first 24 hours following a car accident are vital. Because BC now operates under the "Enhanced Care" model, your access to benefits and repairs starts with the evidence you gather at the scene. Even if you feel fine, following these steps ensures you are legally and financially protected.
Step-by-Step Emergency Checklist
- Safety First & Call 911: If anyone is injured or if total damage appears to exceed $2,000, call 911 immediately. If the vehicles are drivable, move them to a safe side road and turn on your hazard lights.
- Exchange Key Information: You are legally required to exchange info. Collect the other driver’s name, phone number, driver's license number, license plate, and their insurance policy number.
- Photos of "Context + Detail": Before moving the vehicles (if possible), take photos of the relative positions of the cars, any skid marks on the road, debris, and a clear shot of the other driver’s license plate.
- Identify Independent Witnesses: If bystanders saw the crash, get their names and contact info. Third-party statements carry immense weight when ICBC is performing their "Fault Assessment."
- Report to ICBC: You can report online or call 604-520-8222. The sooner you report, the sooner you receive your Claim Number, which acts as your "passport" for repairs and medical care.
Summary: Safety first, document everything, and get your claim number within the first day to avoid delays in benefits.